Orders:

We aim to process all orders within 1 business day of receipt, depending on product availability. Processing time does not include weekends or holidays.

Once order is placed on our webshop, your order will be prepared.

When payment of your order is received by Wellness Lab BV your order will be shipped by Luna Koeriers.

When products are not in stock you will be informed immediately to discuss a backorder or refund of the payment.

 

Payment Methods Accepted:

We do our best to accommodate most methods of payment.

We accept the following cards – Visa & MasterCard
We also accept payment through Paypal & Stripe

 

Shipping:

We ship products anywhere in Europe and you can trust that your order will be quickly processed and safely delivered. Our shipping charges are determined by the total price of your order, excluding applicable sales tax. We do not ship to destinations outside Europe.

 

Returns & Refund:

We are happy to issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The product must be purchased from DailyConcepts.eu

Your item needs to have the receipt or proof of purchase.

Shipping costs are non-refundable.

If you need to return an item for one of these three reasons, please contact us at 0031-208932879 within 7 days of receipt. If the return is authorized, we will email you a pre-paid shipping label and request that you send the item back to us within 30 days of receipt.
Please follow the below steps to complete your return:

  1. Securely pack the item(s) in a box with the original packing slip. The box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit.
  2. Print the return label and affix it securely to the top of the package. The return shipping label is for Luna Koeriers only and can not be used with other shipping carriers.
  3. Give the package to your letter carrier.

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